Car Recovery in Kilkenny: Your Questions Answered

087 288 2280. It is Mark Webster's direct line and it is answered 24 hours a day, 7 days a week, including bank holidays and Christmas.

No. You speak to the driver. There is no queue, no hold music and no subcontractor.

Where you are (M9 junction and direction, road name, Eircode or landmark), what the vehicle is, what has happened, how many people are with you and where you want the car to go.

For a quote on a planned job, yes. For an emergency, ring. If you are somewhere with poor signal a WhatsApp message with your location pin can get through when a call will not.

Yes. We do a lot of trade work, including regular transport runs for garages and dealers. Ask about trade and fleet rates.

Kilkenny city and the immediate area: usually 20 to 30 minutes. M9 Junctions 7 to 10: 20 to 35 minutes. The far ends of the county (Urlingford, Mooncoin, Graiguenamanagh): 35 to 50 minutes. You are given the real figure when you ring.

Kilkenny city and the whole of County Kilkenny, the full M9 from Kilcullen to Waterford, the M8 at Durrow and Urlingford, the N24 in south Kilkenny, and the border areas of Carlow, Laois, Tipperary, Waterford and Wexford. For long distance transport we go anywhere in Ireland.

Yes. Night and bad weather are the most dangerous times to be on the hard shoulder, which is exactly when a fast local truck matters most.

Ring us anyway. If we can do it we will. If another operator would genuinely be faster, we will tell you.

Cars, vans and light commercials up to 3.5 tonne, 4x4s and jeeps, electric and hybrid cars, motorbikes, scooters, quads and small machinery. For anything heavier ring us and we will tell you who can help.

A flatbed. Every vehicle is winched onto the bed and travels with all four wheels off the road. This is the correct method for automatics, 4x4s, EVs and anything low or damaged.

Yes. Automatics must not be towed with the driven wheels on the road. Flatbed is the only safe method.

Yes. EVs are flatbed only. We follow the manufacturer's transport mode procedures and never work on the high voltage system at the roadside.

Yes. We carry skates and dollies for seized wheels, locked steering and automatics stuck in park.

In most cases, yes. Tell us which car park and which level so we can plan the approach.

Often. Jump starts, tyre changes, belts, fuses, fuel delivery and minor electrical faults are regularly sorted on the spot. On the M9 we always recover first and fix at the next junction.

Wherever you want: home, your own mechanic, a main dealer, a body shop, an NCT centre, a tyre centre or Webster's Garage in Three Castles. There is no obligation to use our garage.

Yes. The cab takes passengers and we will tell you how many when you ring. Children's car seats can be moved into the cab. Dogs are welcome.

In many cases, yes. Tell us what you are towing when you ring.

We work in all weather, at all hours. Stay behind the barrier or well off the road and keep your phone charged.

We remove it from the scene, bring it to secure storage at Webster's Garage or to your repairer, and provide the paperwork your insurer or assessor needs.

It depends on distance, time of day, the type of job and the vehicle. You are given a clear price before the truck moves and it does not change. See our pricing page for what affects the price.

No separate call-out fee. The quoted price is the full price.

No. We are pay-as-you-go.

Card (including contactless), cash or bank transfer. Trade customers can be invoiced monthly.

For a breakdown, usually only if the recovery was booked through the insurer's own assistance line, so ring them first if you have cover. After an insured collision, reasonable recovery and storage is normally part of the claim. Check your policy and keep our receipt, which has all the details an insurer asks for.

Hard shoulder, hazard lights, out through the left-hand doors, behind the barrier, then ring us with the junction number and direction. The blue signs every 500 metres on the verge give an exact location. If you are stuck in a live lane, stay belted in and ring 112 or 999 first. The Motorway Traffic Control Centre is on 0818 715 100.

No. Do not walk along the hard shoulder or carriageway to place a triangle on a motorway. Hazard lights on, get behind the barrier.

Hazard lights and sidelights on, hi-vis vest if you have one, get passengers off the road and away from the car, and send us an Eircode or map pin.

On a motorway or fast road, no: get behind the barrier. On a quiet road where the car is well in off the carriageway, it is usually safer to stay in the car with the doors locked, particularly at night.